At Canrts, we want you to love your canvas purchase! Our Refund and Return Policy outlines the process for returning products and requesting refunds. This policy applies to all purchases made on www.canrts.com. If you have questions, reach out via our contact form or DM us on Instagram (@CanvasCrafters).
1. Return Eligibility
- Timeframe: You may return unused, undamaged products within 30 days of delivery.
- Condition: Items must be in their original condition and packaging, with no signs of use or damage.
- Non-Returnable Items: Custom or personalized canvases are non-returnable unless defective or incorrect.
- Proof of Purchase: A receipt or order confirmation is required to process returns.
2. Return Process
- Initiate a Return: Contact us via our contact form or DM @CanvasCrafters on Instagram within 30 days of delivery to request a return. Provide your order number and reason for return.
- Return Instructions: We’ll provide a return shipping address and instructions. You are responsible for return shipping costs unless the item is defective or incorrect.
- Packaging: Securely pack the item in its original packaging or equivalent to prevent damage during transit.
- Return Shipping: Ship the item using a trackable carrier (e.g., DHL, FedEx, or local carriers). We recommend retaining tracking information for your records.
3. Refunds
- Refund Approval: Once we receive and inspect your return, we’ll notify you within 3–5 business days if the refund is approved.
- Refund Processing: Approved refunds are issued to the original payment method (e.g., credit/debit card, PayPal) within 7–10 business days of receiving the returned item.
- Non-Refundable Costs: Original shipping costs are non-refundable unless the return is due to a defective or incorrect product.
- Partial Refunds: May be issued for items returned in slightly used condition, at our discretion.
4. Defective or Incorrect Items
- Notification: If your canvas arrives defective or incorrect, notify us within 7 days of delivery via our contact form or DM @CanvasCrafters.
- Resolution: We’ll provide a replacement or full refund, including return shipping costs, at no charge to you.
- Evidence: We may request photos of the defective or incorrect item to process your claim.
5. International Returns (Including Pakistan)
- Process: International customers, including those in Pakistan, follow the same return process. Contact us to initiate a return and receive instructions.
- Customs and Duties: You are responsible for any customs fees or import duties associated with return shipping, unless the item is defective or incorrect.
- Shipping Carriers: We recommend using DHL, FedEx, or trusted local carriers for returns to ensure tracking and safe delivery.
6. Lost or Damaged Returns
- Lost Returns: If a return shipment is lost, provide tracking information, and we’ll work with the carrier to resolve the issue.
- Damaged Returns: If the item is damaged during return shipping due to improper packaging, we may not issue a full refund. Pack items securely to avoid this.
7. Wholesale and Bulk Orders
- Wholesale Returns: Returns for wholesale or bulk orders are subject to the same 30-day policy, but approval is at our discretion. Contact us for details.
- Custom Quotes: Refunds for bulk orders may vary based on the terms agreed upon during the quote process.
8. Contact Us
For return or refund inquiries, reach us via:
- Instagram: @CanvasCrafters
- Contact Form: Available on our website
- Response Time: We aim to respond within 24–48 hours.
Last Updated: August 17, 2025
Thank you for choosing Canrts! We’re here to ensure your creative journey is hassle-free.