Welcome to Canrts! These Terms and Conditions govern your use of our website (www.canrts.com) and your purchase of our canvas products. By accessing our site or placing an order, you agree to these terms. Please read them carefully. If you have questions, contact us via our contact form or DM us on Instagram (@CanvasCrafters).
1. General
- Acceptance of Terms: By using our website or purchasing products, you agree to these Terms and Conditions, our Privacy Policy, and any other policies referenced herein.
- Eligibility: You must be at least 18 years old to use our site or place orders. By using our site, you confirm you meet this requirement.
- Changes to Terms: We reserve the right to update these terms at any time. Changes will be posted on this page, and continued use of the site constitutes acceptance of the updated terms.
2. Products and Orders
- Product Descriptions: We strive to ensure all product descriptions (e.g., canvas sizes, materials, and weights) are accurate. However, slight variations may occur due to manufacturing processes.
- Availability: All products are subject to availability. We reserve the right to limit quantities or discontinue products without notice.
- Order Acceptance: Orders are subject to our approval. We may refuse or cancel an order for reasons including stock unavailability, payment issues, or suspected fraud.
- Pricing: Prices are listed in USD and exclude taxes or duties unless stated. We reserve the right to adjust prices without notice, but confirmed orders will not be affected.
3. Payment
- Payment Methods: We accept credit/debit cards, PayPal, and other methods listed at checkout. All transactions are processed securely via SSL encryption.
- Payment Issues: If a payment is declined, ensure your card details and funds are valid. Contact us if issues persist.
- Taxes and Duties: You are responsible for any applicable taxes, customs duties, or import fees, especially for international orders.
4. Shipping and Delivery
- Shipping: We ship globally using DHL, FedEx, and local carriers, including to Pakistan. Shipping costs are calculated based on weight and destination at checkout.
- Free Shipping: Orders over $50 qualify for free shipping, delivered in 3–5 days. Orders over $100 may qualify for next-day delivery in select regions.
- Packaging: Products are securely packed in protective tubes or boxes to prevent damage during transit.
- Delivery Times: Most orders arrive in 3–5 days, though delays may occur due to customs or carrier issues, including in Pakistan. We are not responsible for delays beyond our control.
- Lost or Damaged Shipments: If your order is lost or arrives damaged, contact us within 7 days of delivery (or expected delivery) for assistance.
5. Returns and Refunds
- Return Policy: We accept returns within 30 days of delivery for unused, undamaged products in original packaging. Contact us to initiate a return.
- Refunds: Refunds are issued to the original payment method within 7–10 business days of receiving the returned item. Shipping costs are non-refundable unless the product is defective.
- Defective Products: If a product is defective or incorrect, notify us within 7 days of receipt. We’ll provide a replacement or refund, including return shipping costs.
- Non-Returnable Items: Custom or personalized orders are non-returnable unless defective.
6. Wholesale and Bulk Orders
- Wholesale Pricing: Available for businesses (e.g., studios, retailers). Contact us for eligibility and pricing details.
- Bulk Discounts: Discounts apply to large orders. Request a custom quote via our contact form or DM.
- Price Matching: We may match competitor prices at our discretion. Provide proof of a lower price for consideration.
7. Intellectual Property
- Content Ownership: All content on our website (e.g., images, text, logos) is owned by Canrts or our licensors and is protected by copyright and trademark laws.
- Use Restrictions: You may not reproduce, distribute, or modify our content without written permission.
8. User Conduct
- Prohibited Actions: You agree not to use our site for unlawful purposes, to upload harmful content, or to interfere with site functionality.
- Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login details.
9. Limitation of Liability
- No Warranties: Products are sold “as is” to the extent permitted by law. We do not guarantee that products will meet your specific expectations beyond stated descriptions.
- Liability Cap: Canrts’ liability for any claim related to your purchase or site use is limited to the amount paid for the product(s).
- Indirect Damages: We are not liable for indirect, incidental, or consequential damages arising from your use of our site or products.
10. Governing Law
- Jurisdiction: These terms are governed by the laws of the United States. Any disputes will be resolved in the courts of Delaware, USA.
- International Users: If you’re outside the USA, including in Pakistan, you agree to comply with local laws regarding online conduct and purchases.
11. Termination
- We reserve the right to suspend or terminate your access to our site if you violate these terms or engage in fraudulent activity.
12. Contact Us
For questions, concerns, or to report issues, reach us via:
- Instagram: @canrts
- Contact Form: Available on our website
- Response Time: We aim to respond within 24–48 hours.
Last Updated: August 17, 2025
By using our site, you agree to these Terms and Conditions. Thank you for choosing Canrts—let’s create something dope together!