Returns & Refunds Policy

Effective Date:01-01-2025

At Canrts, we want you to love your canvas art! If you're not completely satisfied with your purchase, we’re here to help with our hassle-free returns and refund process.

1. Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be requested within [X] days of receiving your order.
  • Customized or personalized canvas prints cannot be returned, unless they arrive damaged or defective.

2. How to Initiate a Return

To request a return, follow these steps:

  1. Contact Us: Email us at [Insert Email] with your order number and reason for return.
  2. Return Authorization: We will review your request and provide return instructions.
  3. Ship the Item: Pack the canvas securely and send it back to us at the provided return address. The customer is responsible for return shipping costs, unless the item is damaged or incorrect.

3. Refund Policy

Once we receive and inspect the returned item, we will process your refund:

  • Approved refunds will be issued to your original payment method within [X] business days.
  • Shipping costs are non-refundable unless the return is due to a damaged or incorrect product.
  • If your refund is delayed, please check with your bank or payment provider, as processing times may vary.

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within [X] days of delivery with:

  • A clear photo of the damaged item and packaging.
  • Your order number and details of the issue.

We will either send a replacement at no additional cost or provide a full refund based on the situation.

5. Cancellations & Order Changes

  • Orders can be canceled or modified within [X] hours of purchase.
  • Once the order is processed, it cannot be canceled, but you may request a return after delivery.

6. Contact Us

For any questions regarding returns and refunds, reach out to us at:

📧 Email: canrtsstore@gmail.com
📍 Address: Lahore, Pakistan